Pauls Valley, OK, Pauls Valley Democrat

Local News

May 16, 2014

Frost aims for overall PVGH improvement

emann@pvdemocrat.com — A great deal of the attention has been on the financial side of things at Pauls Valley General Hospital.

For the past couple of months, just as much work has been done trying to turn around the experience those seeking care at the facility receive. This is where recent hire and Chief Clinical Officer Bob Frost comes in.

His career involves being a consultant and in various senior management positions in healthcare facilities. He has bachelors’ degrees in biology and nursing and masters’ degrees in public health and human resources.

“I’ve been here since ‘77,” said Frost. “So I have a lot of history here.”

It is his history with nursing that helped him prepare for the clinical side of things. As a result most of his duties will be handling anything related to patient care under CEO/CFO John Dolan.

“The clinical excellence will be up to me now,” said Frost, who has been a nurse since 1991.

“I go to every patient’s room every day I’m here. I visit with every patient and their family and I’ve noticed that families are telling other people. So it’s making a difference with patients to know someone who has responsibilities in this hospital.”

It also is what Frost is using to gain the trust of those who run areas that have had recent troubles like the emergency room.

He is trying to overcome some of the perceptions that the doctors are not friendly or that they are not giving proper diagnoses.

“I don’t want anybody to feel fearful to bring a loved one to our emergency room,” said Frost.

“My goal is that if I have a loved one of my own go to the hospital I’m going to stop here first.”

Frost hopes in the future the perception will change. Then one-day people will only have stories where they were impressed with how much the quality of care has improved.

This will be complimented by encouraging the medical professionals to continue the learning process.

“I’m going to trust because we’ve worked on this. I’m going to trust the people we have in the emergency room,” said Frost. “That’s where I’d like to get in the emergency room.”

One of his strategies is reinforcing the image of the hospital by hiring people as close to the area as possible. He said it makes it personal because they are going to know a lot of these people.

“To me it’s important that they be local people,” said Frost. “The more local people I can get back into this hospital, I think it’s better. They have to live in the community that they’re helping to take care of people in, so it behooves them to take better care of them.”

He believes this will help the long process of rebuilding confidence in PVGH for all health care needs.

“We are looking after our main business,” said Frost. “That is taking care of patients.”

Frost and his wife, Melanie, live just west of Pauls Valley on the family acreage. They have two adult children, Rocky and his wife Amberly, of Norman, and Trisha Wilmot and her husband Toby, of Maysville.

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